I'm easy, but don't piss me off

I'm changing car insurance companies.  This is kind of a big deal for me because in general when I sign up for a service, product or whatever I stick with them.  Short of a huge issue I'll stick with a company indefinitely.  Of course some of that is just sheer lazyness.  Once I've signed up for something I don't want to have to go through the huge project of researching information and then changing to something else.  So finally deciding to change car insurance carriers after months of spending a ridiculous amount of money took an act of extreme bad customer service to make me switch.  I called my guy several months ago and asked how to get off the high risk program.  He did some checking and thought he could and my new rate would be x - much cheaper than I was paying.  Ok great, sign me up I say.  And then nothing.  I called pack a good 6 - 8 times in the next two months with assurances that I'll get a call back.  With a "you haven't gotten the change paperwork yet?"  With nothing.  So I get a new insurance carrier and called to cancel my current policy today.  Again I get the "we're not in the office so call the 800 number" message.  Bye bye my guy.  Welcome new girl. The worst part is that I originally told them I would understand if it couldn't be done in this initial six months.  All they had to say was "Oh sorry, we can't make that change until your renewal" and I'm lazy enough to have stuck around.