Monday, July 24, 2006

People really do read those things

So you may or may not remember last week's Sunday adventure. We hiked then went to dinner at Olive Garden and had our dinner comped because of slowness in the kitchen. So because I AM that weirdo, I sent Olive Garden a comment card. I said that I appreciated the fact that the waitress noticed of her own accord that we had waited so long and that she brought that fact to the manager. She knew it was bad and was proactive about it. (Honestly, we had only just noticed it had been a REALLY long time since ordering our food and checked the cell phones to discover it had actually been an hour when the waitress and manager showed up to be all generous with us. :) ) So, today I got a response from the Olive Garden. It made me feel all warm and fuzzy. :)

Dear Joanne:

It's a rare person who takes the time to compliment. Thank you for being that person!

We find it especially gratifying to receive compliments like yours about our service. We strive hard to provide exceptional service as we realize it is the foundation of building long-lasting business relationships. Your comments will be forwarded to our Tukwila restaurant staff so they also may share in your kind remarks and know how proud we are of their service excellence.We know you have a choice when it comes to selecting a restaurant, and we appreciate your having chosen us. Our ongoing commitment is treating you like a valued member of the Olive Garden family.

1 comment:

... said...

I too like to send compliments. I feel like if companies only hear the negative they figure no one is ever happy.